Frequently Asked Questions

Starter builds launch in 7 days. Growth and Complete Presence builds take 10–14 days. Timelines are locked at sign-off.

Yes — you own everything we build. Full source code handoff on completion.

Every package includes revision rounds. After launch, our maintenance plan covers ongoing edits.

Not at all. You review and approve; we handle everything else.

Absolutely. We can add pages, features, or integrations at any time.

If we haven't started building, you get a full refund. Once work begins, we work until you're satisfied.

Your brand assets (logo, colors), content (text and images), and a clear idea of what you want. We guide you through everything else.

Yes — we work with businesses worldwide. All communication and collaboration is remote-friendly.

Every Dual Elixir Design site is built mobile-first and tested across devices. Responsive design is standard on every project — not an add-on.

Yes. Every Dual Elixir Design build includes accessibility foundations — skip links, semantic HTML, alt text on all images, keyboard-navigable interfaces, focus indicators, and color contrast compliance. For Ontario organizations covered under AODA, web accessibility to WCAG 2.0 Level AA is a legal requirement — and we build to that standard from day one. Accessibility isn’t an add-on; it’s part of every project.

Hosting is typically $0–$20/month depending on your plan. Optional maintenance plans are available starting at $350/month for content edits, updates, and priority support.

Every package includes a post-launch support window (7–30 days depending on tier). After that, ongoing edits and updates are handled through our monthly maintenance plan starting at $350/month.